Terms and Conditions

I will always endevour to assist and help wherever possible, if you have any questions, please do contact me directly.

Pre Paid Courses

  • ALL Pilates Mat work classes now run as pre paid courses.
  • Courses may be 4, 5, 6 or 7 weeks long and usually run in line with the school terms.
  • All courses to be booked through the online booking system.  (If for some reason this is not possible for you, please speak to me directly).
  • Course places are non transferable (i.e. you may not swap between courses once booked) and non refundable (I am unable to refund a class if you are unable to attend).
  • Discounts cannot be offered for courses that will only be partly attended.
  • In the case of instructor sickness, the class will be covered or cancelled and every effort will be made to advise you of the change.
  • If you have booked a block of classes which falls accross a bank holiday, half term or instructor holiday, your expiry date will always be extended.
  • If class is cancelled and you were booked to attend a particular class, your credit will be reimbursed to your account.
  • Every participant will be asked to fill out a health screening form.

Drop Ins

  • Drop ins are offered for Pilates mat work/reformer sessions when there is space in a session.  Please get in touch with Teresa directly.  You may pay on the day, but please be aware that if you are dropping in to a busy class, there may not be enough space in the class and you may be turned away.
  • Priority for space in the class is always given to those who have pre paid and pre booked.
  • If you wish to cancel a class you must do so before 24 hours of the class starting or you will lose your class credit for that class.  Class credits cannot be transferred or refunded if you cannot attend the class that has been booked.
  • In the case of instructor sickness, the class will be covered or cancelled and every effort will be made to advise you of the change. If class is cancelled, no refund will be given if you showed up to attend a class.
  • Every participant will be asked to fill out a health screening form.
  • In some cases, depending on health issues, participants may be asked to provide a doctors note to prove they are safe to exercise.

Reformer Pilates – The Basement Studio

  • All booking must be made through the booking system.
  • Please be aware of the expiry date when you book.  Expiry dates cannot be extended.
  • You may amend your own booking through the booking system.
  • Unused sessions cannot be carried over at the end of the pack/membership.
  • Reformer and Mat work sessions must be purchased separately and cannot be mixed ie – mat work sessions unattended cannot be swapped for reformer sessions.
  • Places are limited. Please book early to secure your space.
  • 24 hour Cancellation Period.  If you need to cancel a class, please do 24 hours prior to the class taking place or the session credit will be lost.
  • No shows, late cancellations cannot be refunded.
  • No shoes in The Basement Studio – Grip Socks must be worn for hygiene and safety purposes.  Grip socks can be purchase from the studio.
  • Coats, Bags and Shoes all to be left in the safe waiting area outside the studio.  Personal belongings may be bought inside.
  • Instructor changes may occur at late notice.
  • Discounts cannot be offered for courses that will only be partly attended.
  • One to one sessions are available.  Please check in with Teresa to arrange.

Private 121 Coaching 

  • If you wish to cancel a session you must do so before 24 hours of the session starting or you will lose that session.
  • Sessions cannot be transferred or refunded if 24 hours notice have been not been given. 

Network Marketing/Multilevel Marketing

  • Multilevel marketing/Network marketing and the selling of any of these type of products is not permitted in classes.

Personal Privacy and Data Protection

  • Please be aware that your email address and personal information is NEVER shared with ANYONE.
  • If you subscribe to the newsletter, you are ALWAYS able to unsubscribe whenever you want to.
  • Credit or debit card payment details are not stored on this website for transactions made through the website/booking system.
  • Any information you share including health screening forms will be kept in a secure password protected system.
  • Every effort is made to keep ANY information you share with me completely private.

 

 

 

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