Terms & Conditions | Metta Movement

Terms and Conditions

Pre Paid Matwork Courses

Pilates Mat work classes run as pre paid courses.
Courses may be 4, 5, 6 or 7 weeks long and usually run in line with the school terms.
All courses to be booked through the online booking system. (If for some reason this is not possible for you, please speak to me directly).
Course places are non transferable (i.e. you may not swap between courses once booked) and non refundable (I am unable to refund a class if you are unable to attend).
Discounts cannot be offered for courses that will only be partly attended.
In the case of instructor sickness, the class will be covered or cancelled and every effort will be made to advise you of the change.
Classes will not take place on Bank Holidays.
Holidays such as Easter and Christmas and are factored into the course dates and reflected in the price of the course.
If class is cancelled and you were booked to attend a particular class, your credit will be reimbursed to your account.
Every participant will be asked to fill out a health screening form.

Matwork Drop Ins

Drop ins are offered for Pilates mat work sessions only when there is space in a session. Please email hello@mettamovement.co.uk to enquire.
Payment must be made through the booking system if there is space available in the class.
Priority for space in the class is always given to those who have pre paid and pre booked.
If you wish to cancel a drop in class, you must do so before 24 hours of the class starting or you will lose your class credit for that class.
Class credits cannot be transferred or refunded if you cannot attend the class that has already been booked.
In the case of instructor sickness, the class will be covered or cancelled and every effort will be made to advise you of the change.
Every participant will be asked to fill out a health screening form.
In some cases, depending on health issues, participants may be asked to provide a doctors note to prove they are safe to exercise.

Reformer Pilates – Metta Movement – Venue28

All booking must be made through the booking system.
Once an ‘intro offer’ or any other promotional offer has been used, you will not be able to use any other offers that are open to ‘new members’.
If an ‘intro offer’ or any other promotional offer is used once and a ‘member’ who has used to studio previously signs in with a different email address to redeem a new promotional offer, their name will be flagged on the system, their classes and offer will be cancelled and they will not be permitted to use the Metta Movement studio.
It is the responsibility of the user to book and cancel their own classes/sessions and cancel their own membership/class packs.
Places are limited. Please book early to secure your space.
Unused sessions will not be carried over at the end of the pack/membership.
24 hour Cancellation Period. If you need to cancel a class, please do so 24 hours prior to the class taking place or the session credit will be lost.
24 hour Cancellation Period- promotional offers – If you need to cancel a class, please do so 24 hours prior to the class taking place or the session credit will be lost. No shows and late cancellations will not be refunded and will be charged £15 from the users account.
We do not refund classes that are not attended for reasons such as: such as sickness, Covid – 19, error in booking, traffic issues, child sickness, work issues, forgetfulness, work issues.
Reformer and Mat work sessions must be purchased separately and cannot be mixed ie – mat work sessions unattended cannot be swapped for reformer sessions.
No shoes in The Basement Studio – Grip Socks must be worn for hygiene and safety purposes. Grip socks can be purchase from the studio.
Coats, Bags and Shoes all to be left in the safe waiting area outside the studio. Personal belongings may be bought inside.
We reserve the right to change instructor without notice and will endeavour to update the system as soon as we can.
Please be on time for your class and allow time for parking and machine set up/screening.
Your class will start at the time stated on the timetable. If you are 5 minutes or later for your session, you will not be permitted to take part and you will be charged for the class.
Christmas, Easter and Bank Holidays are factored in to our pricing. Refunds, reimbursements, extra classes or reimbursements will not be permitted due to closures at this time.

Reformer Class Packs

Please be aware of the expiry date of your class pack when you book.
Please be aware of the T’s and C’s attached to the class pack when you purchase.
If you wish to extend the expiry date on a class pack you may do so at the cost of £26 per week.

Reformer Memberships

Memberships can be purchased as 3 month membership, 1, 2 or 3 sessions per month for 3 months, then rolling month to month and a 12 month membership.
3 month membership expires after 3 months. No pauses or holds are permitted whilst this membership is active.
Reformer 1,2,3 memberships: Initial sign up 3 months, then rolling month to month. -Cancel any time after initial 3 month period with 30 days written notice to cancel.
Once this membership has been cancelled it cannot be re instated.
Pauses or holds on this payment plan are available at the cost of £25 for up to 1 month at any one time.
The payment plan holder is entitled to 1 hold per year.
12 month Membership -Sign up for 12 months.
5 classes per month.
12 month minimum sign up, then rolling month to month.
1 free hold for up to 1 month per year.
1 hold per payment plan is permitted.
Option to buy out of payment plan before term is over at 50% of remainder of total session price.
Contact hello@mettamovement.co.uk for details.
Please be aware of the T’s and C’s attached to the membership when you purchase.

Private 121 Coaching

To book 121 sessions, please contact: hello@mettamovement.co.uk
If you wish to cancel a session you must do so before 24 hours of the session starting or you will lose that session.
Sessions cannot be transferred or refunded if 24 hours notice have been not been given.

Network Marketing/Multilevel Marketing

Multilevel marketing/Network marketing and the selling of any of these type of products is not permitted in classes.

Personal Privacy and Data Protection

Please be aware that your email address and personal information is NEVER shared with ANYONE.
If you subscribe to the newsletter, you are able to unsubscribe whenever you want to.
Credit or debit card payment details are not stored on this website for transactions made through the website/booking system.
Any information you share including health screening forms will be kept in a secure password protected system.
Every effort is made to keep ANY information you share with us completely private.